![]() Many a therapist/ counsellor think that because they are trained in counselling/therapy they have more knowledge than their clients however, the blatant truth is that client is the expert on his or her own life. When it comes to the field of counselling and psychotherapy listening is a crucial skill. When people feel ‘‘listened to’’ by would-be agents of influence their liking for, commitment to, and trust in the agents tend to increase, thereby expanding the agents’ influence power (e.g., Blader & Tyler, 2003 Detert & Burris, 2007 Yukl, Kim, & Falbe, 1996). Second, effective listening can also have important relational benefits. As a result, effective listening may help individuals better understand the context in which their influence attempts transpire, thereby enabling them to tailor their persuasive behavior to that context. On an informational front, effective listening gives people access to others’ beliefs, knowledge, objectives, and attitudes, in part because people disclose information more readily and effectively to those who listen well (e.g., Bavelas, Coates, & Johnson, 2000 Miller, Berg, & Archer, 1983). A study of managers and employees of a large hospital system found that listening explained 40% of the variance in leadership.¹ To a large degree, effective leadership is effective listening. In fact, after we have barely learned something, we tend to forget from one-half to one-third of it within eight hours it is startling to realize that frequently we forget more in this first short interval than we do in the next six months.³ĭespite all of this, while most people agree that listening effectively is a very important skill, most people don’t feel a strong need to improve their own skill level. What happens as time passes? Two months after listening to a talk, the average listener will remember only about 25% of what was said. Studies show that immediately after the average person has listened to someone talk, he remembers only about half of what he has heard-no matter how carefully he thought he was listening. It’s not that it’s hard, but it’s just that we haven’t (or chose not to) developed it enough. But, in fact, listening effectively is something that very few of us can do. Maybe a tiny percent may even believes that they need to improve upon their listening skills. (Could everyone be above average?) However, research shows that the average person listens at only about 25% efficiency.¹Įveryone sincerely believes or would like to believe that he or she listens. Little if anything is ever suggested to improve listening habits mainly because of the misconception by many, according to Hunsaker and Alessandra (1986), is that listening is related to hearing.Ī study of over 8,000 people employed in businesses, hospitals, universities, the military and government agencies found that virtually all of the respondents believed that they communicate as effectively as or more effectively than their co-workers. ![]() It involves HIGHER MENTAL PROCESSES like planning, meaning making, decision making etc.It includes interpreting and is an ACTIVE PROCESS not a PASSIVE ONE at that.Listening is defined as a form of communication that involves hearing, interpreting, and constructing meanings an active process that is not limited to the spoken word and an essential way of participating in daily routines as well as wider decision-making processes (Clark, 2005). Some theories on the type of listeners/listeningįeel free to skip to the ones that you find interesting □ġ) What is listening? Are listening and hearing one and the same or are they two different things?.Research evidence for the importance of listening.This article is divided into the following sub sections. “WE HAVE TWO EARS AND ONE MOUTH SO THAT WE CAN LISTEN TWICE AS MUCH AS WE SPEAK.” ![]()
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